Bottle green Maheshwari silk long gown with dupatta

What is your return policy?

 

• We offer return/replacement of Products ordered on Fancy silk store within 10 days of delivery of the order.

· We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

 

What is the refund policy for the returned item?

 

• We endeavor to process your refunds within 10 business days from the date the returned product clears the Q.C at the Warehouse . However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Fancy Silk Store. In case of any refund discrepancies, Fancy Silk Store may at its sole discretion, request you to share with us a screenshot of your bank statement.

· We understand that in some scenarios, the Product may take more than 10 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.

• Fancy Silk store may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles Fancy Silk store to a claim against you.

 

How does Refund work on based on the different modes of payment :-

 

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 10 business days from the date of by Fancy Silk Store, after the products clear the Q.C process.

 

Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please follow these steps.

 

Step 1- Contact our Customer Support Executive

 

Step 2- Record your complaint

 

Step 3- within 10 days the product will be picked from the client address and will be send to the Quality Check.

 

Step 4- within 10 days post the quality check the refund will be processed.

 

 

 *You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you.

What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?
 

When you get to see the message 'Pickup service is not available' message, please send the Product/s to our warehouse address mentioned below.

 

 

FANCY SILK STORE

3/1 West Patel Nagar

New Delhi- 110008, India

T- 9582977277